Privacy Policy

Privacy Policy
Effective Date: November 28, 2025
Red Velvet Studios

At Red Velvet Studios, your trust is extremely important to us. We are committed to protecting your privacy and safeguarding any personal information you choose to share. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at www.redvelvetstudio.com, book our services, receive text messages from us, or engage with us in person or online.

1. Information We Collect
We collect personal information when you book a session, contact us, sign up for updates, opt in to SMS/text messaging, or make a purchase. This may include your name, email address, phone number, billing or shipping address, payment information, and any session or service preferences you provide.

We also automatically collect certain non-personal information such as your browser type, device, operating system, IP address, pages you visit on our site, the time spent on each page, and general interaction data.

Session Replay & Heatmap Data (Propel Replays & Heatmaps)
To better understand how visitors use our website, we use Propel Replays & Heatmaps. This technology may record mouse movements, clicks, scroll behavior, interaction patterns, and basic device and browser details. Propel does not record keystrokes, form entries, passwords, payment information, or any sensitive or personal information you type. All recorded data is anonymized and used solely to improve website functionality and user experience.

2. How We Use Your Information
Your information is used to book and manage studio sessions, process payments, send confirmations, and provide customer support. When you opt in to receive SMS/text messages, you may receive marketing updates, reminders, confirmations, and promotional offers. You may opt out of SMS messages at any time by replying “STOP,” and standard message and data rates may apply. Information collected from session replay or heatmap tools is never used for messaging or marketing.

3. Data Sharing
We do not share personal data with third parties for advertising or promotional purposes. Mobile opt-in data and SMS consent information are never shared. In certain cases, we may share limited information with trusted service providers who support us with payment processing, website hosting, SMS or email delivery, and analytics. These service providers are required to use your data only as instructed and to keep it securely protected.

4. Messaging Terms and Conditions
By opting in to SMS/text messaging, you agree to receive reminders, confirmations, updates, and promotional messages from Red Velvet Studios. Opting in is not required in order to make a purchase. Message frequency may vary, and standard messaging and data rates may apply. You may unsubscribe at any time by replying “STOP” or request help by replying “HELP.” For assistance, you can reach us at (800) 810-5147 or submissions@redvelvetstudio.com. We do not share mobile opt-in data with third parties.

5. Data Security
We use SSL encryption, secure servers, and restricted access to safeguard your information. Our systems are regularly updated to meet current security standards. Although we take strong measures to protect your data, no method of transmission over the internet can be guaranteed to be entirely secure.

6. Cookies and Tracking Technologies
Our website uses cookies, Propel Replays & Heatmaps, and other analytics tools to improve user experience, understand visitor behavior, and enhance overall performance. You may disable cookies through your browser settings, but doing so may affect how certain features function.

7. Your Choices
You may request access to your personal information, ask to update it, or request that it be deleted. To make a request, email submissions@redvelvetstudio.com. You may opt out of email marketing by clicking “unsubscribe” in any email, and you may opt out of SMS messages at any time by replying “STOP.”

8. Third-Party Links
Our website may contain links to outside platforms such as payment processors or social media websites. Because we do not control these external sites, we are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

9. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If such information is discovered, it will be deleted promptly.

10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business operations. Any revised version will include an updated effective date.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at any time.