Refund policy
Returns and Refunds β All Sales Final
All sales at Red Velvet Studios are final. We do not accept returns or exchanges or offer refunds for change of mind. This policy applies to merchandise, digital products, event tickets, services, studio bookings, memberships, and program fees.
Services and digital products do not require physical shipping. Payments reserve the time, resources, or access described in your purchase.
If merchandise arrives damaged, defective, or incorrect, contact submissions@redvelvetstudio.com with your order number and photos so we can review the issue. Do not send an item back without contacting us first.
Any specific cancellation, rescheduling, revision, or refund rights provided in your purchase terms or signed agreement continue to apply. This policy does not limit any rights or remedies required by applicable law.
Questions: submissions@redvelvetstudio.com.